Video calls for a variety of transactions, including the purchase and validation of e-vignettes, as well as resolving issues and questions related to tolls.
The new service can be especially useful for those who live far from physical customer service points or who find it difficult to manage their transactions during working hours due to their work schedule.
NÚSZ Plc. emphasizes that the video call customer service is secure and the protection of customer data is fully ensured. During the video call, customers receive the same high quality customer service experience as at a personal customer service point.
Customer service representatives provide professional assistance with transactions and any arising questions. With the introduction of the new customer communication channel, NÚSZ Plc.'s goal is to increase customer satisfaction and make transactions more flexible and faster.
Through the innovative solution, the company keeps up with the digital transition process, which is increasingly coming to the forefront in both the public and private sectors in Hungary.
For customers, toll and e-vignette related matters are now easier to handle, thanks to the application of modern technology.
